Frequently Asked Questions

At Uniquely Maid, we understand the importance of providing top-notch cleaning services that exceed our clients' expectations. To ensure the quality and reliability of our services, we have a stringent hiring process that involves thorough background checks and a comprehensive training program for all of our employees. This ensures that our team members are not only trustworthy but also skilled in delivering outstanding cleaning results.

In addition to our rigorous employee standards, we also offer a satisfaction guarantee. If you're not completely satisfied with the cleaning service provided, simply contact our office within 24 hours, and we'll work with you to schedule a return visit to make things right. Our commitment to excellence and client satisfaction is what sets Uniquely Maid apart from other cleaning companies in the area.

Uniquely Maid is always looking for ways to show appreciation to our valued clients, including those who are trying our services for the first time. While we may not have a specific discount for first-time clients, we often run promotions and special offers that can benefit both new and existing customers. We encourage you to follow us on social media or check our website for the latest deals and discounts.

Additionally, we offer referral incentives for clients who recommend our services to others. By referring a friend or family member, you could receive a discount on your next cleaning service. We believe in rewarding our loyal clients for their support and for spreading the word about the excellent service provided by Uniquely Maid.

Uniquely Maid is dedicated to meeting the unique needs and preferences of each client, so we're more than happy to accommodate special requests or specific cleaning needs for your home or office. Whether you require additional services such as full wall washing, inside fridge cleaning, or detailed attention to certain areas, our team is ready to provide customized solutions tailored to your requirements.

To ensure that we fully understand and address your specific needs, we recommend discussing any special requests or requirements with our team when scheduling your cleaning appointment. This will allow us to allocate the necessary time and resources to deliver the best possible results for your home or office, ensuring complete satisfaction with our services.

The frequency of scheduling residential or commercial cleanings depends on various factors such as the size of your space, the number of occupants, and your personal preferences. For residential clients, we typically recommend weekly or bi-weekly cleanings to maintain a consistently clean and healthy living environment. However, some clients may prefer monthly cleanings or a customized schedule that fits their needs and lifestyle.

For commercial clients, the recommended frequency may vary depending on the type and size of the business, as well as the specific cleaning needs of the facility. In general, more frequent cleanings are advised for larger spaces or businesses with high foot traffic. Our team is happy to work with you to determine the most suitable cleaning schedule for your home or office, ensuring that your space remains clean and inviting.

You don't necessarily need to be present during the cleaning service, as our team of professionals is trained to work efficiently and effectively in your absence. We understand that our clients have busy schedules, so we strive to offer a convenient and flexible service that accommodates your needs. If you prefer not to be present during the cleaning, simply provide us with access to your home or office, and we'll take care of the rest.

However, if you would like to be present during the cleaning, you're more than welcome to do so. Our team is always happy to address any questions or concerns you may have while they work, ensuring that you're fully satisfied with the results. At Uniquely Maid, our goal is to provide a seamless and stress-free cleaning experience that works around your schedule and preferences.

At Uniquely Maid, we take pride in delivering exceptional cleaning services that meet and exceed our clients' expectations. However, we understand that sometimes things may not go as planned. If you're not completely satisfied with the cleaning service provided, we encourage you to contact our office within 24 hours of the service. We'll listen to your concerns and work with you to schedule a return visit at an agreed-upon time to address the issue and ensure your complete satisfaction.

Your happiness and satisfaction are our top priorities, and we're committed to making things right if our services don't meet your expectations. By providing open communication and a satisfaction guarantee, Uniquely Maid demonstrates our dedication to excellence and our unwavering commitment to our clients.

Yes, you can purchase a gift certificate for Uniquely Maid's services as a thoughtful and practical gift for your friends or family members. Our cleaning services make a perfect gift for occasions such as housewarming parties, baby showers, birthdays, or just to show someone you care. By giving the gift of a clean and healthy living environment, you're offering a truly unique and valuable present that will be greatly appreciated.

To purchase a gift certificate, simply contact our office, and we'll guide you through the process. The recipient can then schedule their cleaning appointment at their convenience, enjoying the benefits of a professionally cleaned home or office space without any hassle or stress. With a Uniquely Maid gift certificate, you can give the gift of time, relaxation, and peace of mind.

Uniquely Maid is a pet-friendly cleaning service, and we understand the importance of ensuring the safety and comfort of your furry family members during our cleaning process. Our team is experienced in working around pets and is trained to take special precautions to ensure their well-being. In addition to using all-natural, non-toxic cleaning products that are safe for pets, we also make sure to secure any doors or gates to prevent your pets from accidentally escaping while we work.

If your pet has any specific needs, fears, or preferences, please let us know when scheduling your cleaning appointment so we can make the necessary accommodations. Our goal is to provide a stress-free and enjoyable experience for both you and your pets, ensuring a clean and healthy environment for everyone.

Yes, the safety and security of your home or office are of utmost importance to us at Uniquely Maid. To ensure that our team members are trustworthy and reliable, we conduct thorough background checks on all potential employees before hiring them. This process helps us maintain a high level of professionalism and integrity within our team.

Additionally, our company is fully insured through Coterie, providing an extra layer of protection for both our clients and our employees. By taking these measures, we aim to give you peace of mind knowing that your property is in safe and responsible hands when you choose Uniquely Maid for your cleaning needs.

At Uniquely Maid, we understand the value of building a trusting relationship with your cleaning team. Whenever possible, we will do our best to accommodate requests for the same cleaning team for each appointment. Having a consistent team allows for a more personalized service, as they become familiar with your home or office and your specific preferences.

However, please keep in mind that the availability of the same team may vary due to scheduling constraints, employee time off, or other unforeseen circumstances. In cases where your preferred team is unavailable, rest assured that another highly skilled and trained team will be assigned to provide the same exceptional level of service that you've come to expect from Uniquely Maid.